Terms and Conditions

TERMS AND CONDITIONS

Effective Date: 1st July 2025

Welcome to www.drmindonline.com. This Website is a platform that connects users with qualified psychologists for online therapy sessions. By accessing or using this Website, you agree to be bound by the following terms and conditions (“Terms”). If you do not agree to these Terms, please do not use our services.

1. Eligibility

You must be at least 18 years old to use this Website and book therapy sessions. If you are under 18, you may only use our services with the involvement and consent of a parent or legal guardian.

2. Services Provided

Dr. Mind Online provides a platform for users to schedule online consultations with licensed psychologists. We do not provide emergency mental health services. In case of a crisis or emergency, please contact your local emergency services immediately.

3. Booking and Payments

    • Appointments can be booked via the online booking system available on the Website.

    • All fees are clearly stated during the booking process and must be paid in full before the session begins.

    • Payments are processed securely through our third-party payment provider. We do not store your payment information.

4. Cancellations and Refunds

    • Cancellations must be made at least 48 hours before the scheduled session to receive a full refund(minus bank transaction fees).

    • Late cancellations or no-shows are non-refundable.

  • In the unlikely event that the psychologist cancels, you will be offered a rescheduled session or a full refund.

5. Confidentiality

All therapy sessions are confidential. Our psychologists are bound by professional ethical standards and local data protection laws. However, confidentiality may be broken if there is a serious risk of harm to you or others, as required by law.

6. User Responsibilities

You agree to:

    • Provide accurate personal information.

    • Attend scheduled appointments on time.

    • Use the service respectfully and not for unlawful or inappropriate purposes.

    • Not impersonate any person or entity or misrepresent your identity.

7. Disclaimer

The Website and its services are provided on an “as is” and “as available” basis. Dr. Mind Online does not guarantee that therapy will be effective for every individual. We do not provide medical diagnosis or prescribe medication.

8. Limitation of Liability

To the fullest extent permitted by law, Dr. Mind Online shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our Website or services.

9. Intellectual Property

All content on this Website, including logos, graphics, text, and software, is the property of Dr. Mind Online and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or use our content without prior written consent.

10. Modifications

We reserve the right to update or modify these Terms at any time without prior notice. Changes will take effect immediately upon posting on the Website. Your continued use of the Website after any changes constitutes acceptance of the new Terms.

11. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan (or your applicable jurisdiction, if different), without regard to its conflict of law provisions.

12. Contact

If you have any questions about these Terms and Conditions, please contact us at:

📧 Email: hello@drmindonline.com
🌐 Website: www.drmindonline.com