Services Policy

SERVICES POLICY

Effective Date: 1st July 2025

Welcome to DrMindOnline. This Services Policy outlines the nature, limitations, and scope of the psychological services offered through our platform at www.drmindonline.com. By using our services, you agree to comply with the terms outlined in this policy.

1. Nature of Services

Dr. Mind Online connects clients with licensed and qualified psychologists for online therapy sessions via secure video or telehealth platforms. These services include, but are not limited to:

    • Psychological consultations and assessments

    • Individual therapy for stress, anxiety, depression, etc.

    • Therapy for ADHD, addiction, relationship issues, and other mental health concerns

    • Follow-up care as advised by your psychologist

Note: We do not offer emergency or crisis intervention services. If you are in immediate danger or need urgent care, please contact emergency services or go to your nearest hospital.

2. Service Hours

Therapy sessions are conducted based on the availability of the psychologist and the time slot selected by the client during booking. Sessions are offered during standard business hours and may include evenings or weekends depending on the practitioner.

3. Session Duration

Each session typically lasts 45 to 60 minutes, unless otherwise specified. Extended sessions can be arranged in advance with mutual agreement between the client and the psychologist.

4. Mode of Delivery

All services are delivered online via secure and encrypted video conferencing tools. The link to your session will be provided via email after your booking is confirmed.

Please ensure:

    • You have a stable internet connection.

    • You are in a private and quiet location.

    • You join the session on time.

5. Client Responsibilities

As a client, you agree to:

    • Attend all sessions on time and be prepared.

    • Provide honest and accurate information.

    • Participate actively in your treatment plan.

    • Communicate respectfully with your psychologist.

    • Refrain from recording sessions without written consent.

6. Professional Boundaries

    • Our psychologists are registered professionals and follow ethical guidelines.

    • Personal, financial, or romantic relationships with your psychologist are strictly prohibited.

    • Services are limited to professional psychological support only and should not be used for any unlawful or exploitative purpose.

7. Termination of Services

We reserve the right to discontinue services under the following conditions:

    • Repeated no-shows or late cancellations

    • Abusive or inappropriate behavior

    • Refusal to comply with treatment recommendations

    • Misuse of the platform

Where possible, clients will be referred to alternative services.

8. Fees and Payment

All session fees are stated clearly during the booking process. Full payment is required prior to the start of a session. Please refer to our Cancellation and Refund Policy for more details.

9. Limitations of Online Therapy

While online therapy is effective for many mental health issues, it may not be suitable for everyone. Conditions requiring intensive psychiatric care, medical diagnosis, or immediate crisis support may be beyond the scope of online sessions. In such cases, we may refer you to more appropriate in-person or hospital-based services.

10. Feedback and Complaints

We welcome feedback and are committed to resolving any concerns you may have about our services.

To submit a complaint or suggestion, please contact:
📧 Email: hello@drmindonline.com

If you have any questions about this policy or our services, please don’t hesitate to reach out at:
📧 General Support: hello@drmindonline.com
🌐 Website: www.drmindonline.com