Privacy Policy

PRIVACY POLICY

Effective Date: 1st July 2025

Your privacy is important to us. This Privacy Policy explains how DrMindOnline (“we”, “our”, “us”) collects, uses, and protects your personal information when you use www.drmindonline.com (“Website”).

1. Information We Collect

We may collect the following information:

  1. Personal Information: Name, date of birth, contact details, and address.
  2. Booking Information: Appointment history, preferred psychologists, and session details.
  3. Payment Details: We use a secure third-party payment processor. We do not store your full payment details.
  4. Health Information: Limited information you choose to share with us or your psychologist during bookings.
  5. Technical Data: IP address, browser type, and pages visited for analytics purposes.

2. How We Use Your Information

We use your information to:

  1. Schedule and manage appointments.
  2. Facilitate secure communication with psychologists.
  3. Process payments securely.
  4. Improve our website and services.
  5. Comply with legal and professional obligations.

3. Confidentiality

All health-related and session information is kept strictly confidential and is only accessible by your psychologist and authorized staff. Exceptions apply only in cases where there is a legal or ethical duty to report (e.g., risk of harm to self or others).

4. Cookies

Our Website uses cookies to enhance your experience. You may disable cookies through your browser settings, but some features may not work correctly.

5. Data Security

We implement strong security measures, including SSL encryption and secure servers, to protect your personal information from unauthorized access, disclosure, or misuse.

6. Data Retention

We retain your information for as long as necessary to provide services and comply with legal requirements. You may request the deletion of your data, subject to our professional obligations.

7. Third-Party Services

We do not sell or share your personal information with third parties for marketing. However, we use third-party services for payment processing and secure video sessions, which are bound by their own privacy policies.

8. Your Rights

You have the right to:

  1. Access, update, or correct your personal data.
  2. Withdraw consent at any time.
  3. Request data deletion (where applicable).

9. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new effective date.

10. Contact

For questions or concerns about your data or this Privacy Policy, please contact:

📧 Email: hello@drmindonline.com
🌐 Website: www.drmindonline.com